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Bark & Co. Pet Grooming – Privacy Policy

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1. Introduction

At Bark & Co. Pet Grooming, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with UK GDPR and the Data Protection Act 2018. By using our services, completing our intake forms, or contacting us, you agree to the terms outlined below.

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2. Information We Collect​

Personal Information

  • Your name

  • Address

  • Phone number(s)

  • Email address

  • Emergency contact details

Pet Information

  • Pet’s name, breed, age, and gender

  • Medical history, behavioural notes, and grooming requirements

  • Veterinary details

Booking & Payment Information

  • Appointment history

  • Payment records (we do not store card details)

Website or Social Media Interactions

  • Messages sent through our website or social platforms

  • Photos or videos of your pet (only with consent)

3. How Bark & Co. Uses Your Information

We use your information to:

  • Provide grooming services for your pet

  • Contact you about appointments, updates, or emergencies

  • Maintain accurate grooming and health records

  • Improve our services and customer experience

  • Comply with legal, insurance, or regulatory requirements

  • Share updates, promotions, or reminders (only if you opt in)

We will never sell your information or share it with third parties for marketing purposes.

4. Sharing Your Information

We may share your information only when necessary:

  • With your veterinary practice in case of emergency

  • With insurers or legal authorities if required

  • With trusted service providers who help us operate our business (e.g., booking systems)

All third parties must comply with GDPR and protect your data.

5. How We Store & Protect Your Data

Your information is stored securely using:

  • Password‑protected systems

  • Encrypted digital storage

  • Locked physical files 

We keep your data only for as long as necessary to provide services and meet legal obligations.

6. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing at any time

  • Request a copy of your data

  • Object to certain types of processing

To exercise any of these rights, contact us.

7. Photos & Social Media

Bark & Co. may take photos or videos of your pet for grooming records or promotional use. We will only post images online with your consent. You may withdraw consent at any time.

8. Cookies & Website Data 

If your website uses cookies, you can include:

“Our website may use cookies to improve user experience, track website performance, and support basic functionality. You can disable cookies in your browser settings.”

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or made available in the salon.

10. Contact Bark & Co.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Bark & Co. Pet Grooming / barkandco@gmail.com / 07538 951899

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